1. Refund Eligibility
Refunds may be issued under the following circumstances:
- Service Issues: If you experience technical
issues with our services that we are unable to resolve.
- Service Cancellation: If you cancel your
account within the applicable refund period and have not used the
services during that period.
- Billing Errors: If there has been a billing
error or incorrect charge on your account.
2. Non-Refundable Items
The following items are generally non-refundable:
- Used Services: Fees for services that have
already been used or activated.
- Processing Fees: Any processing or transaction
fees associated with your use of our services.
- Partial Periods: Fees for services that are
billed on a periodic basis are non-refundable for any partial
periods.
3. Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Submit a refund request to our
support team at support@vccsetup.com with
the subject line “Refund Request.” Provide details about the
issue, including your account information and any relevant
transaction details.
- Review: Our team will review your request and
determine if you are eligible for a refund based on our policy.
- Decision: We will notify you of our decision
within 7 business days. If approved, the refund will be
processed to the original payment method used for the transaction.
4. Refund Processing Time
If your refund request is approved, the refund will be processed
within 7 business days. The time it takes for the funds to appear
in your account may vary depending on your payment method and
financial institution.
5. Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any
time. Any changes will be effective when we post the updated policy
on our website. It is your responsibility to review this policy
periodically for any updates.
6. Contact Us
If you have any questions or concerns regarding this Refund Policy
or need assistance with a refund request, please contact us at:
VCCSetup Support
Email: support@vccsetup.com
